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About Us

Hepkatz Store is all about retro, 50's style. Rockabilly, Psychobilly, Teddy Boy, and all cool cats with a taste for some top threads and good vibes are welcome here! Thanks for visiting us today.

Billy Hepkat

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Delivery Information

COVID-19 Precautions

We are available for you to shop from the comfort of your home or office at hepkatz.store and always aim to deliver the best possible service. We continue to follow government advice to put the health and wellbeing of our small team as our top priority, implementing additional precautions in our handling of products and hygiene standards.

All our deliveries are made by Royal Mail (UK) and their international partners. You can find out more about the precautions being taken during delivery on the Royal Mail website.

DELIVERY SCHEDULE

If an order is placed before 2pm on a working day, we will normally dispatch it on the same day. Orders received after this time will be sent out on the following working day. Orders placed on Sunday's and Bank Holidays will be dispatched on the next working day. From the time that we post your order, delivery times are normally 24hrs for Tracked 24, 48hrs for Tracked 48, 1 day for 1st Class Signed For^®, and 3 days for 2nd Class Signed For^®.

Outside of any promotion, you can select your choice of postage class during the checkout process*.

Orders are shipped via Royal Mail 1st/2nd Class Signed For^®or Tracked 24/48 delivery.

^*Subject to change depending on offers and promotions.

INTERNATIONAL DELIVERY

A flat rate of £5 in Europe (£9.49 Tracked), or £10 wherever you are in the rest of the world (£14.89 Tracked), regardless of the size of order! Delivery is usually within 8-15 working days.

Most orders are shipped via Royal Mail and their international partners. Local sales tax & import duties, which are your responsibility, may be chargeable upon receipt of your order - please check on your own country's rules.

Please note that delivery to the following countries is currently unavailable: Albania, Angola, Armenia, Belarus, Belize, Bosnia-Hertz, Brunei, Cameroon, Congo, Costa Rica, Cuba, Congo, Djibouti, Ecuador, El Salvador, Estonia, French Polynesia, Georgia, Grand Cayman, Guatemala, Haiti, India, Iran, Iraq, Ivory Coast, Kazakhstan, Libya, Lithuania, Moldova, Mongolia, Montenegro, Myanmar, New Caledonia, Nicaragua, North Korea, Pakistan, Panama, Rwanda, Saudi Arabia, Senegal, Serbia, Sri Lanka, Syria, Tunisia, Turks & Caicos, Ukraine, Uruguay.

Delivery^*

Returns & Refunds

Returns & Refund Information

We hope you’re happy with your HepKatz items, however if you aren’t, we offer free and easy returns from anywhere in the UK!

VIA POST

Return your unwanted item(s) via post within 30 days of receipt (full price) or 15 days for Sale items, unused and in its/their original condition. Please ensure that you complete the returns section on your dispatch note detailing the quantity and reason code for each item.

From the date of postage, UK Customers should expect a refund within 21 days. We will do everything we can to deliver the best possible service to you.

If you need to return something, contact us and we will send you a pre-paid return label

Note you will need to include your order number and email address when you contact us!
Option 1: Download the label that we send you and print at home. Take the parcel to the Post Office and retain proof of posting.
Option 2: Take the email/QR code (on the label) and parcel to a Post Office and Royal Mail will print it for you. Retain proof of posting

Christmas returns policy: We want you, your family and your friends to love the gifts they receive this Christmas. Therefore we are happy to extend our 30 day returns policy over the festive period.

Any purchases made between 17th November 2020 and 18th December 2020 can be returned until 17th January 2021 as long as accompanied by the original receipt. For purchases made on or after 18th December 2020 the standard 30 day policy applies.

Please note that items accompanied by a gift receipt entitle the bearer to an exchange or gift card only.

International

To return your items, please ensure that you complete the returns section on your dispatch note in your parcel and post to HepKatz, 30 Reigate Road, Urmston, Manchester, M41 6PT, United Kingdom.

Customers should expect a refund within 21 days, however it may take slightly longer for international returns.

Returns Policy

Due to health and hygiene reasons, we are unable to accept returned face coverings, underwear (unless it is in its original condition and packaging) or earrings (unless faulty). Swimwear is only returnable if unworn and the hygiene strip is in place. Personalised / Custom / perishable items cannot be returned (your statutory rights are not affected).

Exchange Policy

Unfortunately, we are unable to process any exchanges via the post.

We would ask that that you re-order the item you need and send the unwanted item back to us for a full refund. Returns are free and you will have a prepaid label enclosed on your invoice. Alternatively please follow the process outlined above to send your items back.

Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, HepKatz will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between HepKatz and you requires that you return the goods to HepKatz on cancellation. This does not affect your statutory rights.

Returns & Refunds

HepKatz Store Privacy Policy

HepKatz Store (“we”) are committed to protecting and respecting your privacy. This privacy policy sets out the ways in which we may process your personal data, your rights in relation to our processing and other matters.

This privacy notice contains important details about the way we will treat your personal information, and your rights in respect of the personal data that we hold about you.

This privacy notice applies in relation to information exchanged via our website, at events, in correspondence or otherwise. By visiting our website, or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this privacy policy.

For the purpose of the Data Protection Act 1998 until 24 May 2018 and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), the data controller is The Sheriden Charles Partnership Limited (SCP Ltd), registered in England & Wales, company no. 8634717. HepKatz determines the purposes and way in which any personal data are, or will be, processed, but delegates this responsibility to our trusted 3rd party service provider, SCP Ltd, which provides our website and online store, along with the associated data processing requirements.

Should you need to contact us please write to:

The Sheriden Charles Partnership Ltd, Data Protection, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, UK or by email data@sheridencharles.com with subject "HepKatz Security and Privacy Enquiry".

Information we collect from you

This is information that you give us by filling in forms on our website, by corresponding with us by phone, e-mail or otherwise, and if you interact with us at an event stall. It includes information you provide when you register to use our site, open an account, subscribe to our mailing list, search for a product, place an order on our site, use our social media platforms, enter a competition, promotion and when you report a problem with our site, products or services. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, and clothing sizes.

If you provide any information about any other individuals such as friends or family, you warrant to us that you are entitled to provide that information to us and to authorise us to process it on the same basis as we will process the rest of the data that you provide about yourself.

In order to personalise your website experience, we may also gather information about the devices you use to access our sites (desktop, tablet, and mobile), this may include the following:

Technical information, including IP (Internet Protocol) address used to connect your device to the Internet, for further information on our use of cookies and tracking please see our Cookie Policy.

Cookies

Our website uses cookies for a variety of functions, including to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Purposes for which we may process your information

We may use this information:

to process, fulfil and provide you with information relating to your orders;
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we offer, so long as, where required by law, you have given the relevant consent;
to notify you about changes to our products and services;
for fraud and theft prevention;
to ensure that content from our site is presented in the most effective manner for you and for your computer;
for our own legal and risk management purposes;
to measure or understand the effectiveness of any advertising we might serve to you and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our sites about goods or services that may interest you.

Please note that, where you are asked to provide information to us which is of the sort that is necessary to enable us to perform a contract or fulfill a request that you make (e.g. contact, delivery or payment information) – if you do not do so, we may not be able to perform your contract or fulfill your request. We consider that processing this type of information is of legitimate interest to both parties.

Who we share your information with and why

HepKatz Store works with a number of trusted suppliers, agencies and businesses in order to provide you with the highest quality products and services you expect from us e.g. delivery companies, payment providers and website technicians, amongst others. Some of the categories of third parties with whom we share your data are:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
advertisers and advertising networks that require the data to select and serve relevant adverts to you;
analytics and search engine providers that assist us in the improvement and optimisation of our sites;

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of any agreement or policy to which we are a party, or to protect the rights, property, or safety of HepKatz Store, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share your personal information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide it pseudonymous. To learn more about the use of this information or to make choices about receiving personalised advertising provided by third parties, please visit the European Digital Interactive Advertising Alliance by clicking here.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

If you decide you do not want to receive this marketing information you can request that we stop by writing to Sheriden Charles Data Protection, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, UK or by email data@sheridencharles.com with subject "HepKatz Marketing Enquiry", by changing your contact preferences in the My Account section of your account online or by using the unsubscribe link within the email.

You may continue to receive mailings for a short period while your request is dealt with.

Legal basis of processing

Data Protection Law requires us to meet at least one “legal ground” for processing personal data, currently set out in Article 6 of the GDPR. The grounds applicable to the personal data to which this notice relates are:

Where the processing is necessary for us to perform a contract that you are party to, or to take steps at your request prior to entering a contract, that is the ground on which we are processing that data;
Where the processing is necessary for compliance with a legal obligation to which we are subject, that is the ground on which we are processing that data;
Where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, that is the ground on which we are processing that data, provided that your interests or fundamental rights and freedoms which require protection of your data do not override those legitimate interests (our legitimate interests comprise the management, marketing and promotion of our business, products and services the supply of our products and services. Under the data protection law, it is considered legitimate business interest for us to use our customer details to contact you by post, share your details with third party advertisers to enable us to provide banner advertising and other advertising tailored to your interests when you visit certain websites;
If you have given your consent to our processing the data, that is the basis on which we are processing that data.

If more than one of the above grounds apply to the processing of data in question, the applicable ground will be the one that is set out first above.

Special categories of personal data

We do not intentionally collect any special categories of personal data (that is to say information as to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sex life or sexual orientation or genetic or biometric data) or personal data relating to criminal convictions and offences.

Accordingly, if you do not want us to process any such categories of personal data, please do not provide it to us in any form!

Where we store your personal data

The data that we collect from you will be stored on our servers or those of our service providers.

Some of the information you provide to us may be transferred outside the UK or European Economic Area to countries such as the USA. This is a transfer to a “third country”. For example, HepKatz Store has a business relationship with Company A who provide us with IT support. Colleagues in the USA may access it to undertake the activities described above.

If you place an order with us and you are outside of the UK we will transfer the data that we hold on you to HepKatz Store in the UK.

We also work with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditations.

Wherever transfers of data to third countries occurs HepKatz Store will ensure that the recipient is either (i) within the UK/EEA, or (ii) in a country that the European Union has decided has adequate data protection laws in place, or (iii) has provided appropriate data protection safeguards of the sort approved by the European Union and which provide effective rights and remedies for you, further details of which are available from the contact details below.

All information you provide to us is stored on our secure servers, and our website uses an encrypted https (digital certificate) connection which encrypts any data entered or passed between you and our website. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential, and for all use made of your account with such password. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Length of data storage

Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes it was provided. This may vary according to the type of information and the specific purpose and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under Purposes for which we may use your information above. The only exceptions to this are where:

the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You have various rights under Data Protection Law. These include:

The right to ask us not to process your personal data for direct marketing purposes, even if you have given consent;
If our processing is based on your consent, the right to withdraw any consent you may have given for our processing of your data – if you exercise this right, we will be required to stop such processing if consent is the sole lawful ground on which we are processing that data;
The right to ask us for access to the data we hold about you and how we use it;
The right to ask us to rectify any data that we hold about you that is inaccurate or incomplete;
The right to ask us to delete your data in certain circumstances;
The right to ask us to restrict our processing of your data in certain circumstances;
The right to object to our processing of your data in certain circumstances;

The right to data portability to electronically move, copy or transfer your personal information in a standard form in certain circumstances.

You can exercise any of the rights set out above by contacting data@sheridencharles.com. In respect of certain of the rights referred to above, we may need more information from you, e.g. to provide further information in order to confirm your identity.

You also have the right to lodge a complaint with the applicable data protection supervisory authority if you are concerned that we are not respecting your rights under Data Protection Law. The Information Commissioner’s Office (www.ico.orgis the authority in the UK which is responsible for overseeing the application of, and enforcing, Data Protection Law.

Personal Data Access
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Below, you can request for your personal data that's collected by this website sent to you in an email.

Email: I consent to have my email collected in order to receive my requested data. See Privacy Policy page for more information.

Removal of your data will not limit in any way the system functionalities

Below, you can browse services which collects your personal data on this website. Check services you wish to be forgotten by. This will send a request to the website admin. You will be notified by email once this is done."

WooCommerce

WooCommerce gathers data entered by users in shop orders

WP Comments

SiteManager43 Comments are data entered by users in comments

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WP User Data

SiteManager43 user data stored as user meta data in database

Email:

I consent to have my email collected in order to process this request. See Privacy Policy page for more information.

Below, you can send a request to have your data rectified by the website admin. Enter what you would like to be rectified. You will be notified by email once this is done.

Current data

Rectified data

Email:

I consent to have my email collected in order to process this request. See Privacy Policy page for more information.

Removal of your data will not limit in any way the system functionalities

Below, you can browse services which sign up users to newsletters. Check services which newsletters you wish to be unsubscribed from. The subscription will stop immediately.

Do not sell my information

Request not to sell personal information

Email:

I consent to have my email collected in order to process this request. See Privacy Policy page for more information.

Automated decisions

We may, based on information that you provide, make certain decisions on an automated basis. Such decisions include deciding if you pose a fraud or money laundering risk. In certain circumstances, you have the right to object to such decisions being made on an automated basis, if you want to know more please contact us on the details above.

Other websites

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to billy@hepkatz.com

Last Modified: November 20, 2020

Privacy Policy

Terms & Conditions

Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Policy. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy policy.

If you do not accept these Terms and Conditions, you should leave our website now.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Who are we?

HepKatz Store is a trading name of The Sheriden Charles Partnership Limited, registered in England & Wales, company no. 8634717. Our registered office is:

61 Bridge Street,
Kington,
Herefordshire,
HR5 3DJ

Our registered VAT number is 227 345 021.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

If you are buying for an EU VAT registered business, then VAT will not be charged, providing that you have entered a correct VAT number on your profile.

HepKatz Store Guarantee

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order, either by post or email (this excludes earrings unless faulty and underwear/swimwear without the hygiene strip in place - assuming that we sell these items!). Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, HepKatz Store will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between HepKatz Store and you requires that you return the goods to HepKatz Store on cancellation. This does not affect your statutory rights. Please have a look at our 'Hassle Free Returns' policy for details of how to return goods to us.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). Simply return the goods to us unused and using the freepost label provided (on request). Again, you won't even have to pay for your postage if the return is posted within the UK.

Delivery and Returns Policy

Please visit our Delivery and Returns sections for more information.

Order Acceptance and Contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.

We reserve the right to change at any time any of the details of the items/products on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas and all BFPO addresses. Orders must be paid for by credit card only. Local import duties may be payable on receipt. VAT will be deducted where appropriate. Please note however that this site and its contents do not form an agreement between HepKatz Store and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

The HepKatz Store Website

Intellectual property rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to HepKatz Store. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of HepKatz Store. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

Links to Third Parties

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

No warranties or liability

To the extent permitted by law, HepKatz Store gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. HepKatz Store will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with HepKatz Store's site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, HepKatz Store will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

HepKatz Store's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by HepKatz Store to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

Data Protection

We comply with all of the applicable data protection laws in the UK.

Contact

If you need a hand for any reason, please feel free to contact us by email at billy@hepkatz.store.

Opening Hours:

The website is available 24/7, subject to any maintenance or internet/connection issues. However, we need to sleep sometimes. In general, we are available during the following hours:

Monday - Friday: 8.30am - 5pm
Saturday: 10am - 5pm
Bank Holidays: 10am - 2pm

Times are shown in UK GMT

Last Modified: November 20, 2020

Terms & Conditions

Product Images

Product Image Information

Whilst we try to make all product images as accurate as possible, your product may differ very slightly from what is shown on the screen. This is either due to limitations in technology, photography, or manufacturing variations. Occasionally, photography is done using pre-production samples which, again, may differ very slightly.

We are sure that you will be very happy with your HepKatz purchase, but don't hesitate to contact us if you have a problem!

Product Images

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