Departments

Returns & Refund Information

We hope you’re happy with your HepKatz items, however if you aren’t, we offer free and easy returns from anywhere in the UK!

VIA POST

Return your unwanted item(s) via post within 30 days of receipt (full price) or 15 days for Sale items, unused and in its/their original condition. Please ensure that you complete the returns section on your dispatch note detailing the quantity and reason code for each item.

From the date of postage, UK Customers should expect a refund within 21 days. We will do everything we can to deliver the best possible service to you.

If you need to return something, contact us and we will send you a pre-paid return label

Note you will need to include your order number and email address when you contact us!
Option 1: Download the label that we send you and print at home. Take the parcel to the Post Office and retain proof of posting.
Option 2: Take the email/QR code (on the label) and parcel to a Post Office and Royal Mail will print it for you. Retain proof of posting

Christmas returns policy: We want you, your family and your friends to love the gifts they receive this Christmas. Therefore we are happy to extend our 30 day returns policy over the festive period.

Any purchases made between 17th November 2020 and 18th December 2020 can be returned until 17th January 2021 as long as accompanied by the original receipt. For purchases made on or after 18th December 2020 the standard 30 day policy applies.

Please note that items accompanied by a gift receipt entitle the bearer to an exchange or gift card only.

International

To return your items, please ensure that you complete the returns section on your dispatch note in your parcel and post to HepKatz, 30 Reigate Road, Urmston, Manchester, M41 6PT, United Kingdom.

Customers should expect a refund within 21 days, however it may take slightly longer for international returns.

Returns Policy

Due to health and hygiene reasons, we are unable to accept returned face coverings, underwear (unless it is in its original condition and packaging) or earrings (unless faulty). Swimwear is only returnable if unworn and the hygiene strip is in place. Personalised / Custom / perishable items cannot be returned (your statutory rights are not affected).